Frequently Asked Questions
Not at all! With an extended catalogue of around 100,000 products available to be branded with your logo, this website is just the best way for us to show off the best-selling, innovative and most interesting promotional items available. If you can’t see what you’re looking for, or if you have a bespoke branded product in mind, then simply contact us through our live chat box or send an email to our team at email@example.com and we’ll be happy to help!
So, you’re here for the freebies, huh? Although we make every effort to provide high quality images of products on this site,we completely understand that sometimes you need to see and feel a product in order to decide if it’s right for you. Because of the number of sample requests we receive every day, we charge the lowest unit cost that we can for the item itself, and also a small fee for P&P.
No. A lot of the cost of the print run is in the setup, so all samples sent out will either be plain, or will use an existing demonstration print.
It depends on the item. If you are looking at a large quantity or a very bespoke item, then please contact us to discuss the options available. For a large print run it makes sense to do a pre-production sample, even if there is a tooling cost involved, and often we can credit the cost of this setup/tooling against a full order. For most orders, the artwork proof that we provide should give a very accurate ideal of what your final product will look like, but if you have any questions please contact us and our team will be able to advise on the specific item(s) you’re interested in.
We offer free artwork visuals for all products, up to a reasonable level of complexity (approx. 10-15 minutes of design time). Before placing an order: - Send a visual proof request via the form on the product page - Send an email or WeTransfer/Dropbox link to your files to firstname.lastname@example.org We are in the process of adding print templates to all products, but if no template is uploaded, please request the template using the simple form on the product page, or asking us on the live chat. During/After placing an order: - Upload your artwork during the order process, along with any instructions on layout or design. If you have Pantone references or brand guidelines, please let us know in the order instructions, or upload any guideline documents as needed. - If you are sending the files/information after placing your order, please send the files via email or via a file-sharing service such as WeTransfer to email@example.com
We ideally need vector artwork in PDF or EPS format, with all text converted to outlines where possible. We can also work with a high-quality JPEG if that’all you have available, but it does depend on the artwork. For full-colour artwork or photos, we need the highest quality PDF, JPEG or PNG possible. If you don’t have access to the above, please send us the best quality files you have,and our artwork team will do their best to help.
Yes, and it varies depending on the product for a number of reasons, but mostly because there is a cost involved in setting your order up to be printed with your logo, and the minimum quantity effectively covers the minimum print run cost. Most items are available from 50-100 units, and the minimum quantity is shown below each item on this site.
Yes! We don’t print anything until you’ve seen the final artwork and layout, and given written email approval. We are actual humans who will look at your artwork before it goes to print. If we haveany recommendations or spot any glaring errors or typos, then we’ll make every effort to let you know in advance before sending your proof, so you can rectify it rather than just sending everything to print. Sometimes an extra set of eyes just helps!
Each item is different, and the approximate lead time is shown on each product page. The lead time usually starts from the day after the artwork proof is approved. As a general rule, most standard promotional items take around 10 working days from proof approval to be delivered. Many items are available in shorter lead times as well as express options, but some bespoke promotional items can take around 4 weeks or more. If you have an urgent deadline or need your items sooner for a specific date/event, just let us know before placing your order and our team will do everything we can to find you a solution.
Payment can be made via credit/debit card through our secure online checkout, which is provided by PayPal. We do not see your payment details at any time, and in addition to SSL security across our website, PayPal offers protection to you as a buyer, so you can purchase items safely in the knowledge that we are being held to certain standards of conduct. We can also accept payment via BACS/Bank Transfer, and you can select this option at the checkout stage if preferred. Please note that funds must clear into our account before we can schedule your items in for Production. Most BACS transfers can take around 3-5 working days to process, so please bear this in mind if you have an urgent deadline. 30-day credit accounts are available upon request and are subject to approval. Please get in touch with us, and we will be happy to process your application quickly and efficiently.